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FAQs

How long is shipping?

Orders in the UK take 2-3 working days for delivery. Please note that orders within Europe take 3-5 working days and orders to other regions take 6-7 working days. These times are estimates and we are not responsible for any delays once shipped.

How long are processing times?

We aim to process your orders within 1-2 working days.

My parcel still hasn't arrived. What should I do?

Although we are not responsible for orders once packages have been handed over to the delivery service, please email us so we can help you track down your order.

Do you accept returns?

Due to the nature of our products and COVID-19 guidelines, we unfortunately are unable to accept or process refunds at this time.

I entered the wrong delivery information at checkout. What should I do?

Please ensure that all information is correct at the time of checkout, but if this isn't the case, email us within 24 hours so that we can attempt to resolve this. Unfortunately, we will not be able to change this once your order has been shipped.

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